Shipping Policy

Thank you for visiting and shopping at platosmesquite.com and platoskilleen.com​. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy:

Shipment processing time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates, methods, & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout. Shipping is $6.99 flat rate for all orders unless discounts, free shipping, or expedited service is selected.

Free Shipping over $99: All orders over $99.00 pre-tax qualify for our Free Standard Delivery.

Shipment method:

Free Standard Delivery - Estimated delivery time 3-5 business days. Delivered by USPS

$6.99 Flat Rate Delivery - Estimated delivery time 3-5 business days. Delivered by USPS

$22.95 Flat Rate Expedited Delivery - Estimated delivery time 1-2 business days. Delivered by USPS

Delivery delays can occasionally occur. We are not liable for these delays.

Shipment to P.O. boxes or APO/FPO addresses:

platosmesquite.com and platoskilleen.com​ ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages:

platosmesquite.com​ and platoskilleen.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us and the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. We will attempt to help anyway we can.